Due to the ongoing conflict between Israel and Hamas, our shipping partners have temporarily suspended deliveries to Israel. Consequently, we are unable to dispatch items from our facilities in Latvia at this time. Please be aware that if your order is to be delivered in Israel and includes items fulfilled in Latvia, we may need to place your order on hold.
A CPF number, which is the ID for the Brazilian taxpayer registry, is required for all shipments to Brazil due to customs regulations. Both the recipient and the store owner must provide their CPF numbers if they are registered taxpayers in Brazil.
It is mandatory for all recipients in Brazil to provide their CPF number, regardless of their tax status.
Failure to include the recipient’s CPF number may result in the order being rejected by the shipping carrier or held at customs.
To ensure the utmost protection and durability, some of our products are individually packaged. The following items may be shipped separately:
Hats: This includes snapback hats, trucker hats, dad hats/baseball caps, and visors
Backpacks
Drinkware: This includes mugs, wine tumblers, and pint glasses
Printed items: This includes postcards and stickers
Home goods: This includes pillows with stuffing, framed posters, canvas, bean bag cases, and blankets
Miscellaneous items: This includes water bottles and notebooks
Please note that in some instances, products from the same order may be fulfilled in different facilities, resulting in separate shipments. We appreciate your understanding and patience.
Due to legal constraints or limitations imposed by shipping carriers, we are unable to ship to certain countries.
Currently, we are unable to ship to the following destinations:
Regions in Ukraine: Crimea, Luhansk, and Donetsk
Russia
Belarus
The Gaza Strip region in Palestine
Ecuador
Cuba
Iran
Syria
North Korea
Please be aware that:
The conflict in Ukraine has significantly impacted shipping to the country. At present, we can only ship products fulfilled in our Latvian facilities.
The Israel-Hamas conflict has also affected shipping to Israel. We are currently unable to ship products fulfilled in our Latvian facilities to Israel. If your order is to be delivered in Israel and includes products fulfilled in Latvia, we may need to place your order on hold.
Furthermore, due to the ongoing Covid-19 pandemic and other unrelated service disruptions, our shipping carriers have suspended international shipping to the following countries as of October 24, 2023:
Afghanistan
Belarus
Greece
Israel
Laos
Macao
Myanmar
Niger
Niue
Russia
Sudan
Syria
Thailand
Ukraine
Yemen
The list of countries to which our shipping carriers do not offer international shipping may change over time. For the most current information, please refer to the USPS homepage.
As soon as your order is prepared and ready for dispatch, we hand it over to our shipping carrier. At this point, you will receive a shipping confirmation email containing a tracking number. By clicking on this number, you will be redirected to our tracking page where you can monitor the latest updates regarding the location of your shipment. This allows you to keep track of your order until it reaches your doorstep.
If the estimated delivery time for your order has elapsed, here are the steps you can take:
- Patience: Sometimes, shipments can be delayed due to unforeseen circumstances. We understand that it can be frustrating to deal with late deliveries, but please bear in mind that our estimated delivery time is just that – an estimate, not a guarantee.
- Contact the Carrier: You can reach out directly to the carrier service for information about your shipment.
- Customer Support: Contact our customer support team and inform us about your delayed shipment. We will check the latest delivery updates for you. We may ask you to wait a few more days for the order to arrive. You can reach us via chat or send an email to support@printprive.com
If you have completed all the above steps and still have not received any updates about your shipment, please fill out a problem report. Make sure to submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. We will review your case, and if the fault lies with us, we will reship your order at no additional cost to you.
We may ask for your assistance before proceeding, such as confirming that the shipping address was correct.
Please note that we cannot reship an order if the tracking information states that it was delivered.
For the most current information about reshipments, please refer to our return policy.
In the event of a package being lost in transit, all claims must be submitted within 30 days following the estimated delivery date. Rest assured, we will shoulder the costs of reprinting and shipping a replacement order for you.
We may require your assistance before proceeding, such as confirming the shipping address. It would also be beneficial to ensure that your you have contacted your local post office to attempt to locate the lost order.
Please note that if the tracking information indicates that an order was delivered, but your claims you did not receive it, we cannot assume responsibility and reship the order. In such instances, any replacements would be at your expense.
For the most current information on reshipments, please refer to our return policy.
An order can be returned to the sender for several reasons, most commonly due to an undeliverable address. Other reasons could include the package being unclaimed at customs or being refused/returned by the recipient. You will be notified once the order is returned to our facility. If you wish to have the product reshipped. Please note that new shipping charges will be applied for orders that have been unclaimed at customs, returned by the customer, or had an incorrect address initially provided.
If you receive a damaged item, please take a photo ensuring the entire item is visible in the image and send it to support@printprive.com Our team will review the situation and get back to you regarding the next steps.
Our standard printing method is Direct to Garment (DTG). This allows us to produce photo-quality prints, and the number of colors used does not affect the price. Plus, there are no minimum order requirements. For all DTG-printed garments, we utilize Kornit printers. This ensures high-quality prints for our customers.